Our Privacy Policy

Privacy Policy Last updated: 16 April 2025

This Privacy Policy sets out how Compassionate Healthcare Ltd (“we”, “our”, or “us”) collects, uses, and protects any personal data you provide when using our website or services. It also explains your rights and how data protection laws safeguard you. By using our services, you consent to the practices outlined in this policy.

Interpretation and Definitions

Capitalised terms have meanings as set out below. These apply whether used in singular or plural form.

  • Company: Compassionate Healthcare Ltd, Unit F13, Scope House, Weston Road, Crewe, CW1 6DD.
  • Personal Data: Information relating to an identified or identifiable individual.
  • Service: The website and any care, support, or recruitment services we offer.
  • Device: Any device such as a smartphone, tablet, or computer used to access our website or services.
  • Usage Data: Automatically collected data about website usage and interactions.
  • Cookies: Small files stored on your device to help improve user experience.
  • You: The person accessing our website or services, or an organisation you represent.

Data We Collect Personal Information

We may collect:

  • Full name
  • Contact details (email, phone, address)
  • Care or service preferences
  • Usage Data (IP address, browser type, pages visited)

Tracking Technologies and Cookies

We use cookies to monitor website performance and personalise your experience. You can manage cookie settings via your browser. Please refer to our Cookies Policy for more details.

How We Use Your Data We use your data to:

  • Deliver and manage care services
  • Respond to enquiries or referrals
  • Maintain internal records and comply with regulations
  • Improve our services and website functionality
  • Send updates and service-related communications (with your consent)

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Legitimate interest

Data Retention

We retain personal data only as long as necessary for the purposes stated above. Retention periods are based on legal obligations and service needs. Usage data is stored for analytical purposes and retained in a de-identified form wherever possible.

International Transfers

Your data may be processed outside the UK. In such cases, we ensure appropriate safeguards are in place to protect your data to the standards required by UK GDPR.

Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects. If we adopt such practices in future, we will provide clear information and ensure fairness and transparency.

Sharing Your Data

We only share data where necessary and appropriate, including with:

  • Regulatory bodies (e.g. CQC, ICO)
  • Service providers assisting in care delivery or IT support
  • Professional advisers (e.g. auditors, legal advisers)
  • With your consent or at your request

Security of Your Data

We implement technical and organisational measures to protect your personal data. While no system is completely secure, we regularly review and update our security practices to meet industry standards.

Your Rights

You have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw your consent
  • Lodge a complaint with the ICO

To exercise your rights, please contact us at informationrequest@compassionatehealthcare.co.uk.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete the data promptly.

Employee and Contractor Data

We also collect and process personal data of our employees and contractors for HR, payroll, training, and compliance purposes. This data is stored securely and only accessed by authorised personnel.

Changes to This Policy

We may update this policy from time to time. Updates will be published on this page and take effect upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

For more information on your rights, please visit the Information Commissioner’s Office at www.ico.org.uk.