Staff Training

As part of our mandatory training, all care staff receive MAPA TRAINING (Management of Actual or Potential Aggression) MAPA training is run over 4 days with 2 days theory and 2 days of practical.

MAPA teaches management and intervention techniques to cope with escalating behaviour. The course equips participants with the skills and confidence to decelerate behaviours that challenge and champion a culture of Care, Welfare, Safety, and Security. The key benefits offered by MAPA include:

  • Compliance with and commitment to statutory regulations and standards, such as those required by the Care Quality Commission (CQC), and BILD.
  • A safe and reassuring environment for staff and patients.
  • A reduction in injuries, through deceleration methods, and a decrease in physical interventions.
  • Greater staff skills in the use of verbal and non-verbal de-escalation techniques.
  • Stronger relationships among colleagues and patients.
  • More staff confidence in making the best decision about using restrictive interventions

In addition to MAPA training, all staff complete compulsory training below, prior to commencing employment with CHC and these are renewed on annual basis.

These trainings are a combination of face to face and e-learning.

  • Learning Disabilities Awareness
  • Promoting Person Centred Care In Health And Social Care
  • Communication
  • Complaints Handling
  • Positive Behavioural Support
  • Conflict Resolution
  • Dementia Awareness
  • Duty of Care in Health and Social Care
  • Epilepsy Awareness
  • Handling Violence & Aggression
  • Reducing Restraints in Health and Social Care
  • SOVA and SOCA Level 3
  • Consent
  • Equality, Diversity and Human Rights
  • Food Hygiene
  • General Data Protection Regulations (GDPR)
  • Handling Medication & Avoiding Drug Errors – Level 2
  • Infection Prevention and Control (Level 2)
  • Information Governance, Record Keeping and Caldicott Protocols
  • Lone Worker
  • Management of Anaphylaxis
  • Manual Handling
  • Mental Capacity Act 2005
  • Mental Health Act 2007
  • Resuscitation: Adult Basic Life Support – incl safe use of AEDs

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